Frequently Asked Questions
General PC Issues Spyware and Viruses
Wireless Networking
General PC Issues
Q: Can I get a good working PC for less than $500.00? The
current decline in prices for computers definitely makes finding an
efficient yet capable system possible. One reminder: you get what you pay
for! I highly recommend researching reviews written by people who have
purchased a system similar to that you are considering. The following links
should help you to find an affordable PC that will meet your needs. Many
vendors also sell certified refurbished systems at reduced prices.
Dell - http://www.dell.com
E-Machine http://www.e4me.com
PC World Magazine
http://pcworld.pricegrabber.com
Hint: Computer prices are often directly linked to the quality of the
hardware and software that has been installed. Also, many systems come with
a two to three year warranty, which can be reduced to one year if you want
to save money in the short run. In most cases, you have the option of
renewing the service agreement, if necessary, at the end of the original
agreement.
Q: What should I do if my hard drive makes strange noises?
Immediately stop what you are doing, save your open files, turn off the
computer, and contact us!
Q: How do I recover deleted files? Various freeware and
shareware programs exist that can help you to recover lost files. Also, if
the files you are trying to recover is critical to your business or academic
future, do not hesitate to contact us for professional support. Check the
following web sites for downloadable freeware and shareware programs:
http://www.zdnet.com
http://www.pcworld.com
http://www.cnet.com
Q: What should I do if my PC won't boot up? 1. Check to see
if the computer is plugged into the power source. 2. Verify that the monitor
is working. 3. Read any message on the screen and follow the instructions.
4. Contact us!
Spyware and Viruses
Q: How does spyware get into my system? Spyware get into
you system due to a combination of the following three reasons: 1. poor
security. 2. Downloading free software without regard for the security and
integrity of your system. 3. Visiting questionable web sites and opening
dubious email messages.
Q: What is the best way to get rid of spyware? Getting rid
of spyware can be a time consuming and expensive endeavor. If time and money
is an issue, I recommend the following three steps: 1. Download and install
Microsoft Windows Defender and check for spyware. If this process takes
more than 60 minutes, move to step 2. 2. Disconnect your computer from the
Internet (unplug your cable from the computer, or the telephone line from
your modem), and contact DRX Laboratories. 3. Take the road less
traveled. Perform a full system restore and set the appropriate security.
Take this step only if you really know what you are doing!
Q: What can I do if my system is getting slower? Check your
computer system for spyware. See the above question for instructions.
Q: How can I check to see if I have a virus if I don't have a virus
program installed? Go to Symantec's or McAfee's website and use
their online virus checker. Symantec:
http://www.symantec.com/avcenter/global/index.html McAfee:
http://us.mcafee.com/root/mfs/default.asp
Wireless Networking
Q: How do I share my cable/DSL internet connection? Purchase an
Internet broadband router. Depending on your needs, you can get a basic
router or a wireless broadband router. Contact us for recommendations or
installation support!