Frequently Asked Questions
General PC Issues Spyware and Viruses
General PC Issues
Q: Can I get a good working PC for less than $500.00? The current decline in prices for computers definitely makes finding an efficient yet capable system possible. One reminder: you get what you pay for! I highly recommend researching reviews written by people who have purchased a system similar to that you are considering. The following links should help you to find an affordable PC that will meet your needs. Many vendors also sell certified refurbished systems at reduced prices.
Dell - http://www.dell.com
PC World Magazine http://pcworld.pricegrabber.com
Hint: Computer prices are often directly linked to the quality of the hardware and software that has been installed. Also, many systems come with a two to three year warranty, which can be reduced to one year if you want to save money in the short run. In most cases, you have the option of renewing the service agreement, if necessary, at the end of the original agreement.
Q: What should I do if my hard drive makes strange noises? Immediately stop what you are doing, save your open files, turn off the computer, and contact us!
Q: How do I recover deleted files? Various freeware and shareware programs exist that can help you to recover lost files. Also, if the files you are trying to recover is critical to your business or academic future, do not hesitate to contact us for professional support. Check the following web sites for downloadable freeware and shareware programs: http://www.zdnet.com http://www.pcworld.com http://www.cnet.com
Q: What should I do if my PC won't boot up? 1. Check to see if the computer is plugged into the power source. 2. Verify that the monitor is working. 3. Read any message on the screen and follow the instructions. 4. Contact us!
Spyware and Viruses
Q: How does spyware get into my system? Spyware get into you system due to a combination of the following three reasons: 1. poor security. 2. Downloading free software without regard for the security and integrity of your system. 3. Visiting questionable web sites and opening dubious email messages.
Q: What is the best way to get rid of spyware? Getting rid of spyware can be a time consuming and expensive endeavor. If time and money is an issue, I recommend the following three steps: 1. Download and install Microsoft Windows Defender and check for spyware. If this process takes more than 60 minutes, move to step 2. 2. Disconnect your computer from the Internet (unplug your cable from the computer, or the telephone line from your modem), and contact DRX Laboratories. 3. Take the road less traveled. Perform a full system restore and set the appropriate security. Take this step only if you really know what you are doing!
Q: What can I do if my system is getting slower? Check your computer system for spyware. See the above question for instructions.
Q: How can I check to see if I have a virus if I don't have a virus program installed? Go to Symantec's or McAfee's website and use their online virus checker. Symantec: http://www.symantec.com/avcenter/global/index.html McAfee: http://us.mcafee.com/root/mfs/default.asp
Q: How do I share my cable/DSL internet connection? Purchase an Internet broadband router. Depending on your needs, you can get a basic router or a wireless broadband router. Contact us for recommendations or installation support!